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Welcome to Azlon Plastics

Customer Service

  • Shipping & Delivery

Shipping

We will ship your products to the delivery address that you supply to us when you make your purchase and once payment has been authorised and received. 

Delivery

We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 5 working days days of your order. However we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 30 working days working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 5 working days days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 working days days from the date on which you ordered the goods.

Consumers: 
If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, SciLabware Ltd will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising your right to cancel you are required to return the goods to SciLabware Ltd. If you fail to return the goods to SciLabware Ltd we reserve the right to deduct any costs incurred by retrieving the goods from you.

Business Purchases: 
If you fail to take delivery of the Products and without prejudice to any other rights and remedies available to us, we may:
(a) store the Products until actual delivery and charge you the reasonable costs (including, without limitation, insurance) of storage; 
(b)sell the Products at the best readily obtainable price and either:– (i) where you have not already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the Products or charge you for any shortfall below the price you agreed to pay for the Products; OR (ii) where you have already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

Import Duty

Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you are agree to pay any such Duties which may be imposed by your country's government.

If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

  •  Privacy & Security

    For full details of our privacy and security policies please go to our Privacy & Security tab at the bottom of this page.
  • Returns & Replacements

    This clause only applies if you are a consumer.

    If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.

    However, this cancellation right does not apply in the case of:

    • any made-to-measure or custom-made products or products made to your specification or clearly personalised;
    • newspapers, periodicals or magazines;
    • perishable goods, such as food, drink or fresh flowers;
    • software, DVDs or CDs which have a security seal which you have opened or unsealed.

    Your legal right to cancel a contract starts from the date of the dispatch confirmation. If the products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

    To cancel a contract, [please contact us in writing to tell us by sending an e-mail to azlon@scilabware.com or by sending a letter to Unit 4 , Riverside 2, Campbell Road, Stoke-on-Trent, Staffordshire, ST4 4RJ] OR please contact our customer services telephone line or e-mail us at azlon@scilabware.com to tell us]. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. [If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.]

    You will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation .

    We refund you on the credit card or debit card used by you to pay.

    If the products were delivered to you:

    • you must return the products to us as soon as reasonably practicable;
    • you will be responsible for the cost of returning the products to us[ or, where relevant, the cost of us collecting the products from you. We charge [INSERT] for collection of [INSERT RELEVANT PRODUCTS];
    • you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

    Details of your legal right to cancel and an explanation of how to exercise it are provided in the dispatch confirmation.

  • Ordering

    Placing an order

    You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

    The contract is subject to your right of cancellation (see below).

    Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.

    We may refuse at our discretion to accept an order: 
    (a) where we cannot obtain authorisation for your payment;
    (b) if there has been a pricing or product description error; or
    (c) if you do not meet any eligibility criteria set out in our terms and conditions.
    (d) where goods ordered by you are not available; 
    (e) if we do not deliver to your area;

    Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

  • Payment, Pricing & Promotions

    Payment

    Payment can be made by any of the options advertised on our website. Payment shall be due before delivery except where we have agreed and set up a trade account.

    Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.

    To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

    By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks we may ask for additional information or documentation to help support the data you supplied.

    Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses.

    Pricing

    All prices shown on this website include packing and shipping to destinations within the UK.  Prices also include VAT at the UK rate of 20%.  

    For deliveries outside the UK customers are requested to contact our customer services team for prices and shipping details.


    Promotions

    Sweepstakes, contests and promotions

    Any sweepstakes, contest or similar promotion made available through Company websites or for which Company may, from time to time, send e-mail messages to you, will be governed by official rules that are separate from and may vary from these Terms. By participating in any such sweepstakes, contest or similar promotion, User will become subject to its specific official rules. Note, however, that User remains subject to these Terms to the extent they do not conflict with the applicable official rules.

    Newsletters

    SciLabware Ltd regularly sends out a newsletter and/or other informational emails (collectively referred to as "Newsletters") to all Users. In these Newsletters, we may inform you about new services, features or products. User may choose to unsubscribe from the Newsletter at any time using the unsubscribe option at the bottom of our emails, or by writing to us at azlon@scilabware.com or following the unsubscribe link contained in each of the emails.

     

  • Viewing Orders 

    Once you have registered with Azlon Plastics through this website you will be able to view your orders.

  • Updating Account Information

    Once you have registered with Azlon Plastics through this website you will be able to update your account information.